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Account Issues
Can't log in, forgot password, email not confirmed, or need to update account details.
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Billing & Subscriptions
Upgrade, downgrade, cancel, request a refund, or update payment method.
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Product Questions
How to add agents, interpret ROI calculations, use Morgan AI, or export reports.
Frequently Asked Questions
How do I reset my password?
On the login screen, click "Forgot password?" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.
How does the 7-day money-back guarantee work?
If you're not satisfied within the first 7 days of your first payment, email
help@evidentroi.com and we'll issue a full refund — no questions asked. After 7 days, payments are non-refundable.
How do I cancel my subscription?
Email
help@evidentroi.com with "Cancel Subscription" in the subject line. We'll cancel it immediately and confirm by email. Your access continues until the end of your current billing period.
How do I export my data?
Go to the Automations tab in your dashboard and click the CSV Export button. This exports all your agent data, ROI calculations, and historical snapshots.
How do I request account deletion?
Email
help@evidentroi.com with "Account Deletion Request" in the subject line. We'll acknowledge within 24 hours and complete deletion within 30 days, with written confirmation when done.
What is Morgan AI and how does it work?
Morgan is EvidentROI's built-in AI advisor powered by Anthropic's Claude. It analyzes your automation portfolio and answers questions in plain English. Morgan's outputs are for informational purposes only and do not constitute financial advice.
Is my financial data secure?
Yes. All data is encrypted in transit via HTTPS. Your data is stored in Supabase with Row Level Security — meaning only you can access your data. We never store payment card numbers. See our
Privacy Policy for full details.
Do you offer a Data Processing Agreement (DPA) for GDPR compliance?
Yes. If you require a signed DPA for GDPR or enterprise compliance purposes, email
help@evidentroi.com and we'll send it over within one business day.
Can I upgrade or downgrade my plan?
What happens if EvidentROI goes down?
EvidentROI runs on Netlify, Supabase, and Railway — all enterprise-grade infrastructure with high availability. We don't offer a formal SLA, but we monitor uptime actively and resolve issues as fast as possible. Follow our status updates by emailing support.